A satisfied guest is a loyal guest


Guests are the most important part of your hospitality business, and their satisfaction is a high priority on a day to day basis. At RMS, we’ve developed some guest-focused features to really drive their positive experience.

Our guest experience features help your hospitality business to maintain a strong customer relationship strategy by providing opportunities to reach out and interact with your guests.

We’re regularly adding functionality to our software to give you the very best in hotel technology. That way, you can deliver the best possible customer experience, making your guests much more likely to return in the future.

 

Interactive guest portal

Enhance the guest experience by building loyalty and relationships while also saving precious time and money. With the guest portal, guests can use their mobile device to:

Track and manage their reservations

Make secure payments

Check themselves in and out

You can also enable pre-check-in to deliver a seamless check-in experience before your guest has even stepped through the door.

 

Cyan Guest Portal
Green Message Centre

Triggered correspondence

Building hotel guest relationships is a crucial touchpoint that doesn’t just have to be limited to their stay. Set up automated messages to:

Engage with guests before, during and after their stay

Send guests a pre-arrival message, allowing them to complete a contactless pre-check-in via the guest portal

 

Digital registration card

We’re always looking for ways to make things easier for you and your guests. With this feature, you can:

Register guests

Record their acceptance of the Ts&Cs of their stay electronically

Allow guests to update their contact information via their digital registration card which will automatically update it in your system too

 

Orange Digital Registration Card
Cyan EDM

Electronic Direct Mail (EDM)

Our inbuilt EDM module makes it easy for you to target specific audiences with relevant information. By segmenting your database, you can increase hotel guest engagement by marketing to different audiences (such as past guests).

We’ve made the module really user-friendly; all you have to do is drag and drop elements like text, images, buttons and links into our simple template builder. 

The end result? A professional and sleek email campaign without the digital marketing degree.

 

Guest rewards

Utilise our loyalty tool to create an exciting engagement opportunity among you and your guests.

Create a bespoke loyalty program that rewards guests for staying with you

Allow guests to accumulate and redeem points for rewards or future stays at your property

The loyalty tool is fully customisable with the ability to tailor to your brand and guests

Designed for easy enrolment - staff can sign up existing guests in one easy click

 

Purple Loyalty
GreenTwo Way SMS

SMS marketing

Keep your guests in the loop with an efficient and cost-effective messaging service.

Send targeted messages straight to the hands of your customers

Tell guests about special offers, your loyalty program, upcoming events or booking confirmations

Set up one-way or two-way SMS depending on how your business operates

Want to strike up a conversation with your guests? Opt for two-way SMS, and their reply will be sent to an inbox where any staff member can respond.

 

“The more you engage with customers, the clearer things become and the easier it is to determine what you should be doing.”

John Russell