A speedier, contactless experience that’s still personal

Our modern, cutting edge contactless functionality and enhanced features, will help you streamline your guest experience, giving you the ability to provide pre-check-in or self-serve check-in options. The guest portal puts a personal kiosk in the palm of their hands, without the need to invest in bulky and expensive technology.

Customise pre-check-in questionnaires, capture COVID responses, for a faster contactless guest experience - helping forward-thinking operators manage guest expectations without the need to invest in additional hardware, or compromising service standards.

Keep your guests connected

Empower your guests to manage every aspect of their reservation from the palm of their hand. Using the guest portal, guests can:

✔️Trigger a message inviting guests to self-serve check-in or check-in early from their personal device.

✔️Acknowledge and sign the guest declaration and contact tracing form

✔️Make secure payments

✔️Check themselves out

Build guest relationships and encourage conversations by setting up automated messages at every stage of the customer journey.


HQ Transparent Guest Portal
HQ Transparent Declaration Wizard2

Meet guest (and government) needs

Our guest declaration and contact tracing form helps you to manage guest and staff safety, whilst still maintaining service standards.

✔️The declaration wizard can be triggered to guests before check-in via SMS or email

✔️Guests can complete when they check-in online

✔️Get alerts if there is an issue that requires attention

✔️Declarations are stored under each reservation and retained for 60 days

✔️It’s inbuilt and free in the RMS software

Easily send all declarations to legal authorities for COVID track and contact tracing purposes in the effort to combat the spread of COVID-19 transmissions.


Go further with contactless

Integrate with one of our access control partners to provide guests with a fully contactless check-in experience. 

Choose from RMS’ eco-system of more than 300 integrated partners, that include self-service kiosks, keyless access (such as door locks, boom gates) - giving you the assurance of guest safety within an all-in-one solution.

HQ Transparent Module Market
HQ Transparent Visitor Registration

Identify on-site visitors and contractors

Property managers can display a QR code that directs people to the visitor registration portal. Using their mobile device, they can register their personal details and reason for visit, giving you complete visibility over who is on the premises at all times.



“The online check-in allows our customers to go straight to their unit which offers a better experience and has been really well received. Even if we went back to the old way of doing things, I don't think we’d do anything different to what we're doing now. It's definitely made us more efficient.”

Matt Way

Resorts Director at Gwel An Mor